Contacted Razer Support and they said my product was broken, so I sent it back and they exchanged it for a new one. Long story short, I had a Kraken USB headset that worked, then I moved, and then the headset suddenly was not recognized by the computer, showing me "Unknown USB Device (Device Descriptor Request Failed)" in the device manager.
Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery.Hello there! First time posting here, so sorry if this is the wrong place to post something like this. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion.
^^^^^ Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. ^^^^ Products purchased prior to October 1st, 2018 maintain the original 6 month warranty. ^^^ Warranty period for Razer Firefly HyperFlux is 2 years. ^^ Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty). Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty. The Razer Extended Warranty does not apply to batteries.
and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. ^ If you are a customer outside of the U.S.
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